When will my products be dispatched?
PRE-ORDERED GARMENTS; When ordering an item from our store, it will state “PRE ORDER” if this is the case, a date that the pre-order is open until, and an estimated shipping/collection date (usually 4-6 weeks after the end date of pre-orders) will also be present on the product page. All pre-ordered items are made to order, hence the dates being estimates, during busier manufacturing periods please allow up to 9 weeks for pre-ordered garments to arrive.
ALL OTHER GARMENTS; For all other garments our turnaround time is around 15 working days, so your products will usually be dispatched within this period.
ALL OTHER PRODUCTS; For all other products like mugs etc items are made to order and our estimate turnaround time is 7-12 working days, so your products will be dispatched within this period. In the unlikely case of a delay, we’ll contact you with an update to detail the delay and ask you how you’d like to proceed.
How are my products shipped?
Depending on size, quantity and your choice of shipping method, orders are shipped by Royal Mail or DPD.
The packaging for different products is varied, but it’s all eco-friendly. Clothing is folded into a clear, biodegradable poly bag and shipped in a grey recyclable mailing bag. Larger orders may ship in cardboard boxes.
When will my products be delivered?
This depends on the courier, but Royal Mail quote their First Class delivery service as taking 1 to 3 working days for UK deliveries, 3 to 5 working days for Europe and 7 to 10 for the rest of the world. The Courier option is a next working day service in the UK. Please note these timings are PLUS the days to dispatch mentioned above.
What if my order doesn’t arrive?
Whilst rare, parcels can go missing in the post. We cannot issue replacement orders until 15 working days after dispatch for the UK and 28 days for EU & INT. This is because we cannot claim from Royal Mail until this time.
If an order does not arrive, we always recommend to check at your local post office before contacting us. Please also note that we must be notified within 30 days of any orders that have not arrived. After this time we cannot replace any orders free of charge.
Do you ship worldwide?
Yes, we can ship any order worldwide. At checkout once you have entered your address the shipping option will update.
Do you accept returns or exchanges?
We aware that for one reason or another there may be a need to exchange or return your purchase. Currently each Hope & Glory product is made to order, so unless there is a fault with the item unfortunately we do not accept returns or exchanges. When selecting the size of your garment please refer to our size guide and ensure the correct size is selected. Whilst faults are rare, it does occasionally happen – simply email with a photo and description of the fault and we’ll arrange a replacement or refund. This can be done within 14 days of receipt.
PLEASE NOTE: It can take up to 28 days for a return to be processed.